Shipping and Processing

At Lumière Dorée, we are committed to ensuring that your candles arrive safely and beautifully packaged. Below is our comprehensive shipping and processing guide to help you understand our procedures.

 

Processing Time

  • Order Confirmation: Once you place your order, you will receive a confirmation email detailing your purchase.
  • Processing Duration: Orders typically take 1-3 business days to process. This includes time for crafting, packaging, and preparing your candles for shipment.
  • Custom Orders: If you have placed a custom order, please allow additional time for processing based on the complexity of your request.

 

Shipping Methods

  • Carrier Options: We ship via reliable carriers including USPS, UPS, and FedEx. You can choose your preferred shipping method at checkout.
  • Shipping Rates: Rates are calculated based on the weight of your order and the distance to your delivery address. An online shipping calculator is available during checkout for transparency.

 

Packaging Guidelines

  1. Individual Wrapping: Each candle is wrapped in protective tissue or wax paper to prevent damage and scent mingling.
  2. Cushioning: Candles are placed in sturdy boxes with bubble wrap or packing peanuts to absorb shocks during transit.
  3. Labeling: All packages are clearly labeled with "Fragile" and "Do Not Stack" warnings to ensure careful handling.

 

Seasonal Considerations

  • Heat Sensitivity: Candles are sensitive to heat. To minimize melting risks, we recommend shipping orders at the beginning of the week (Monday-Wednesday) to avoid weekend delays in hot warehouses.
  • Insulation: During extreme temperatures, we may include insulation materials or ice packs to protect your candles from melting.

 

Tracking Your Order

  • Tracking Information: Once your order has shipped, you will receive an email with tracking information so you can monitor its journey to you.
  • Delivery Times: Delivery times vary based on the selected shipping method and destination. Please refer to the carrier’s website for estimated delivery times.

 

Customer Care

  • Post-Purchase Support: If you have any questions or concerns about your order, please contact our customer service team at [insert contact information]. We’re here to help!
  • Feedback: We value your feedback! After receiving your order, we encourage you to share your experience with us.