FAQ

Q: What specific types of candles do you offer?

A: Our diverse candle collection includes:

• Coconut Apricot Wax Container Candles
  • Premium, smooth-burning wax
• Beeswax and Soy Wax Blend Novelty Candles
  • Natural ingredients
  • Unique sculptural shapes
• Unscented Pillar Candles
  • Classic, elegant design
  • Perfect for minimalist decor
• Decorative Candles
  • Artistic and aesthetic designs
  • Suitable for home styling
• Seasonal Collections
  • Limited edition themes
  • Rotating designs throughout the year
• Custom Party & Event Favors
  • Personalized candle options
  • Ideal for weddings, corporate events, celebrations

Q: Are your candles environmentally friendly?

A: Yes! We use sustainable waxes like coconut apricot, beeswax, and soy and food grade paraffin for unscented pillar candles, ensuring eco-conscious production.

 

Q: Can I request custom candle designs?

A: Absolutely! We offer custom candle favors and can work with you to create unique designs for special events.

Q: Are your candles handmade?

A: Yes, all our candles are handcrafted by a skilled artisan with premium materials and attention to detail.

 

Ordering & Shipping

Q: How long does shipping take?

A: Standard shipping typically takes 3-5 business days within the continental US.

• Processing time: 1-3 business days
• Orders are usually processed Monday through Friday
• Shipping may take longer during holidays and peak seasons

Special Considerations

• Shipments to Alaska and Hawaii can take up to 4 weeks
• We ship ONLY Monday through Wednesday during hot weather

 

Q: Do you offer international shipping?

A: Currently, we offer shipping worldwide. Please note that International shipping rates vary.

International Shipping Details

• Shipping rates VARY by destination
• Prices depend on:
  • Shipping weight
  • Destination country
  • Shipping method selected
  • Current international postage rates

Shipping Considerations

• Estimated delivery times:
  • North America: 5-10 business days
  • Europe: 7-14 business days
  • Asia/Australia: 10-21 business days

 

Q: What is your return policy?

A: Unused and unopened candles can be returned within 14 days of purchase. Shipping costs are the customer's responsibility.

 

Product Care & Usage

Q: How should I care for my candle?

A: Tips include:

• Trim wick to 1/4 inch before each use
• Burn for 2-3 hours maximum
• Keep away from drafts
• Place on heat-resistant surface

Safety Information

Q: Are your candles safe?

A: We prioritize safety with:

• Non-toxic, lead-free wicks
• Natural, eco-friendly ingredients

 

Pricing & Discounts

Q: Do you offer bulk discounts?

A: Yes, we offer exclusive discounts when you purchase 10 or more candles from our collection. 

Bulk Purchase Options

• Minimum order for bulk discount: 10+ candles
• Special pricing available for larger quantities
• Contact us directly for custom pricing
• Email: lumieredoree.info@gmail.com
• Include details:
  • Number of candles
  • Specific candle types
  • Desired customization

 

Q: Are there seasonal promotions?

A: We offer special discounts during holidays and seasonal events.

  

Contact Information

Q: How can I contact customer service?

• Email: lumieredoree.info@gmail.com